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Software Support

Your issues resolved rapidly and efficiently!

CDK Global employs a team of more than 100 Support Analysts offering first, second and third line support to our clients as part of their annual support and maintenance agreements.

Self-help support

In addition to standard helpdesk support, all our clients can access a vast range of self-help support services including an extensive knowledge base and Frequently Asked Questions (FAQs) repository.

Internet Call Logging (ICL)

If you still need to log an issue, this can be done easily using our ICL functionality, which is available at service.cdkglobal.com, - removing the need for you to pick up the phone to access software support!

Integrated Customer Service Portal (ICSP)

For those customers using the latest release of our Autoline Dealer Management System (DMS), software support can be accessed directly from within the DMS application via ICSP, further reducing interruption to your daily workflow.

Additional Services

Our Support Analysts can also assist with software upgrades, bug-fix patching and manufacturer / third-party data file updates.

Visit our support form page for a number of ways to resolve your support issue

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Software Support

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